Technology 

RPA: Some considerations for business leaders

The advantages of automation are clear and have been discussed at length – there is no arguing that automation brings the possibility of working 24/7, no human error and consistent quality. Further, technology is easier to buy than people – though good people are assets to any company.

On the other hand, some are concerned about the technology’s maintenance, its life cycle and operating costs. While technology is expensive, it is still more affordable than paying an employee salary and benefits, and learning how to address the aforementioned concerns may actually be an opportunity to create new positions within an organization and re-allocate resources. Technologies are always advancing and organizations often change their processes – so the C-suite, especially CIOs and CFOs need think broadly throughout the entire enterprise and assess which opportunities are worth pursuing for automation implementing and which would benefit from staying as they are.

In the second part of our RPA series we mentioned, that humans and robots will be working alongside each other. When identifying key strategic opportunities, one of these will be defining the clear division of labour between the robot and the human. Does the human worker need to receive training for new skills, or will they continue to hone whatever value they bring that the robot cannot? If the former is the case, then leaders need to identify what kind of training the employees will require that will differentiate them from their competition and optimize their cooperation with the robot.

Perhaps the closest service to RPA is BPO (Business Process Outsourcing). With BPO, the team in contact with the newly created offshore team needs to carve-out the work, define clear responsibilities and establish SLAs (Service Line Agreements). The team also needs additional upskilling – not only in terms of what to do and not to do. The team also needs to be trained according to cultural differences and sensitivities, language and communication form (ie. calls, emails) and style. Additionally, anyone who has been through a BPO project knows the importance of change management. We have witnessed strikes where human workers protested that their work could not be offshored. With RPA, we see the BPO parallels more clearly with our partners and clients. RPA projects are typically divided into two general phases:

  1. Very optimistic acceptance of the new technology and
  2. a self-defence reaction from the organization.

Upskilling employees and proper communication needs to happen from the very beginning, even during the optimistic phase. This only can ensure that the self-defence reaction will not involve into a strike or worse – crippling the organization.

Organizational leaders are primarily concerned with keeping their clients, and their clients’ clients happy. So, how do they do this when considering whether or not to implement a digital workforce? According to our global survey, “The robots are ready – are you?,” reducing costs have traditionally been the main reason for implementing RPA. While cost reduction were realized for 61% of respondents within one year of an implementation, 81% could see the productivity benefits. Findings show that while reducing costs is certainly a high on the list of priorities, automation brings other important benefits. Business leaders therefore, need to establish their business strategy, identify competitors and assess the market place for opportunities. They need to focus on the customer problems before they focus on the technologies in order to address what changes need to be made, and how implementing a digital workforce can attain their realization.

Don´t miss other parts of our RPA series:

1st PART: What is RPA and RCA? We´ll show you, what’s behind automation
2nd PART: Automation vs employees: Who will lose their jobs?

BPO RPA
People  Technology 

Work from anywhere as a trend of the near future. How is the virtualisation of organisations going to impact the work content?

By enabling employees to work from their homes during the pandemic, a number of companies were able to maintain their operation continuity. At the same time, the work-from-home model appeared to suit many employees. How to comply with these employees‘ wishes while maintaining good results is a new challenge both for employers and team leaders. The so-called hybrid workplace or work from anywhere may be the solution here. What do these models entail? How will the work requirements themselves change with their introduction? And how to prepare the company for the new forms of remote work? These are some of the many questions every modern organisation should be asking. 

22. 7. 2021
People  Technology 

Remote life: Automation, application reduction, and automatic tracking of KPIs can help improve your team’s work habits

Promptly sending employees to their home offices is how most organizations responded to the coronavirus crisis. This resulted in a change of the typical work model, leaving a room for its improvement. The scope of work itself has remained the same or similar, but the work environment, work habits, cooperation, and communication between colleagues have changed dramatically. So, how can managers reduce and prevent the potential negative effects of this change on employees? Conversely, how can they take advantage of the benefits of working from home and adaptive or hybrid workplaces? The answer is a better use of artificial intelligence and data. 

2. 6. 2021
People  Technology 

The ordinary offices are out. The home office has proved useful during a pandemic, work from anywhere is just a step ahead

As a result of a coronavirus pandemic, home office has become a relatively common. And it is clear that the trend of working at our homes (or out of the offices in general) will affect the future of work. Therefore, companies should not underestimate it - on the one hand, it brings comfort and flexibility to employees, on the other hand, it can also be a source of stress and frustration. How does the companies can set up an efficient and sustainable work model from anywhere? The key to success is to become a virtual organization in every way. Let's take a closer look at the topic of workplace. 

28. 5. 2021